Connected service delivery
Dreamtsoft brings CRM, PSA and ITSM together with billing, contracts, entitlements, time management, customer records, CMDB data and a self-service portal.
Request a trial- Core applications
- CRM, PSA and ITSM
- Commercial work
- Billing and contracts
- Service records
- Customer 360 and CMDB
- Customer access
- Self-service portal
Connect service and commercial work
Dreamtsoft combines IT service management with customer, project and commercial operations. Billing, contracts and entitlement enforcement sit alongside time tracking and service delivery.
Use the subscription entitlement example to define when subscription changes affect access. Its proposed policy is a starting point for deciding your own rules and verifying them in your configuration.
- Bring CRM, PSA and ITSM together on one platform.
- Connect billing with contracts and entitlements.
- Track work effort and billable time.
Keep customer context close to delivery
Customer 360 provides a broader view of each relationship. CMDB records organize customer assets, while the self-service portal gives customers direct access to appropriate service options.
- View customer relationship information through Customer 360.
- Maintain customer assets in a centralized CMDB connected to RMMs.
- Support customer access through a self-service portal.